To ensure safe and compliant dispensing of medications, our pharmacy partner follows strict pharmacy regulations when it comes to refilling prescriptions.
If you’ve already received a previous order through our pharmacy partner, you must use at least 60% of your current supply before placing your next order. This helps prevent over-dispensing and ensures that prescriptions are being used as intended. Orders placed too early may be delayed or denied by the pharmacy until you are eligible to refill.
However, if you have not yet received an order from our pharmacy partner (for example, if this is your first time ordering or if a previous order was canceled), this rule does not apply—you may place your order at any time.
When Can I Reorder?
Below is a helpful breakdown based on the supply size of your last order:
4-week supply: Eligible to reorder after 2–3 weeks
8-week supply: Eligible to reorder after 4–5 weeks
12-week supply: Eligible to reorder after 6–7 weeks
6-month (24-week) supply: Eligible to reorder after 14–15 weeks
These timelines are based on the 60% usage requirement and are estimates to help you plan ahead and avoid any delays in treatment.
Need Help?
If you're unsure when your last order was placed or want help calculating your reorder eligibility, our support team is here for you. We're happy to guide you through the process and make sure you get what you need—right on time.