To ensure safe and compliant dispensing of medications, our pharmacy partner follows strict pharmacy regulations when it comes to refilling prescriptions.
If you’ve already received a previous order through our pharmacy partner, you must use at least 60% of your current supply before placing your next order. This helps prevent over-dispensing and ensures that prescriptions are being used as intended. Orders placed too early may be delayed or denied by the pharmacy until you are eligible to refill.
However, if you have not yet received an order from our pharmacy partner (for example, if this is your first time ordering or if a previous order was canceled), this rule does not apply—you may place your order at any time.
Need Help?
If you're unsure when your last order was placed or want help calculating your reorder eligibility, our support team is here for you. We're happy to guide you through the process and make sure you get what you need—right on time. Please reach out to us in your patient portal.
Disclaimer:
Compounded medications are pharmaceutical products that are specifically prepared by a licensed compounding pharmacy to meet the unique medical needs of an individual patient. These medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety, effectiveness, or quality. Instead, they are prescribed when an FDA-approved drug is not suitable or available for a particular patient, as determined by a licensed healthcare provider.
The decision to use a compounded medication is based on the professional judgment of the prescribing provider, who considers factors such as allergies to ingredients in commercially available products, required dosage forms not available on the market, or specific formulation needs that cannot be met with standard medications.
All compounded medications provided through our service are prepared in licensed U.S. pharmacies that comply with applicable federal and state laws and regulations governing compounding practices. These pharmacies follow rigorous standards for cleanliness, ingredient sourcing, and compounding protocols, including those established by the United States Pharmacopeia (USP.
While compounded medications can offer valuable therapeutic options, patients should be aware that these formulations do not undergo the same clinical testing or regulatory scrutiny as FDA-approved drugs. If you have any questions or concerns about your prescribed compounded medication, we encourage you to speak directly with your healthcare provider or the dispensing pharmacy.